RETURN / EXCHANGE POLICY

NO REFUNDS OR CASH BACK.

We will provide you with an exchange or store credit within 14 days from purchase.

Our policy last last 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you an exchange.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Additional non-returnable items: Gift Cards.

Refunds (if applicable):

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at sneakerroomnj@gmail.com.

Exchanges (if applicable):

If you need to exchange the same item for a different size, send us an email at us sneakerroomnj@gmail.com or contact us at (201)-798-0658.

Shipping:

To return your product after contacting us first, you should mail your product(s) to:

Sneaker Room

410 Central Ave

Jersey City, NJ 07307

 

You will be responsible for paying for your own shipping cost for returning your item. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.